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ESTAS 2018

ESTAS 2019

Meet the Team

Headed by the Directors, we have a fantastically dedicated team of skilled legal assistants. They provide invaluable support to our clients with their experience, friendliness, and attitude toward customer service. They are a vital factor in our continued success.



Martin Cudmore

Director

Martin has vast experience in the Property market and has been a partner in Brown and Co since its inception in 2002. He specialises in residential property

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Lucy Read

Conveyancing

Lucy has worked in Conveyancing for over 10 years and handles all aspects of the day to day conveyancing process

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Anna Cook

Conveyancing

Anna has been at Brown & Co for 4 years She assists Lucy with day to day administration and is the first point of contact for clients and estate agents

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Gemma Read

Accounts

Gemma is responsible for running the client and office accounts

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Emily Barrand

Conveyancing

Office Assistant. Emily is responsible for opening new files and assists all members of staff

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Esme Firmin

Conveyancing

Esme is our newest member of staff and assists Emily with day to day office duties such as opening files and scanning post

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Contact Us

    Location

    126 Station Road Burnham on Crouch Essex CM0 8HQ



    Complaints

    We are committed to providing high quality legal advice and client care. If you are unhappy about any aspect of the service you receive or about the bill, please contact Martin Cudmoreon 01621 786202 mac@brownandco-law.co.ukor by post to 126 Station Road, Burnham on Crouch, Essex CM0 8HQ

    We have a written procedure that sets out how we handle complaints. It is available at our offices

    If after following the review process you remain dissatisfied with any aspect of our handling of your complaint, you may contact directly the Legal Ombudsman to ask them to consider the complaint further.  The Legal Ombudsman’s contact details are:-

    Telephone no: 0300 555 0333
    Email: enquiries@legalombudsman.org.uk

    Legal OmbudsmanPO Box 6806 Wolverhampton WV1 9WJ

    Unless it agrees there are good reasons not to do so, the Legal Ombudsman will expect you to allow us to consider and respond to your complaint in accordance with the procedure set out above in the first instance. You can refer your complaint up to six months after you have received our final written response to your complaint. You can also use the Ombudsman service if we have not resolved your complaint within eight weeks of us receiving it. A complaint can be referred to the Legal Ombudsman up to six years from the date of the act or omission or up to three years after discovering a problem. The ombudsman deals with service-related complaints; any conduct-related complaints will be referred to the Council for Licensed Conveyancers.  Further information regarding the Legal Ombudsman can be found on its website.

    http://www.legalombudsman.org.uk/

    In addition to the above, if you make a valid claim against us for a loss arising out of work for which we are legally responsible, and we are unable to meet our liability in full, you may be entitled to claimfrom the Compensation Fundadministered by the Council for Licensed Conveyancers (from whom details can be obtained).